A financial services firm asked us to identify factors leading…
Net Promoter Score
An IT firm asked us to measure Employee Net Promoter Score (eNPS) of how likely their staff members are to recommend their company as the best place to work.
- Data extracted from Survey platforms
- Identified the pattern of the results
- Performed statistical and ML techniques
- Calculated the NPS score
- Identified the key drivers for the score
- Among all the classification methods Naïve Bayes has given more accuracy.
- Identified the key drivers driving the NPs score for the company
- Recommended the areas of improvement