A financial services firm asked us to identify factors leading…
Net Promoter Score
An IT firm asked us to measure Employee Net Promoter Score (eNPS) of how likely their staff members are to recommend their company as the best place to work.
Our solution helps the company incorporate eNPS data into an employee life cycle survey program coupled with an analytics engine that allows to collect data easily and report on it instantly.
- Data extracted from Survey platforms
- Identified the pattern of the results
- Performed statistical and ML techniques
- Calculated the NPS score
- Identified the key drivers for the score
- Among all the classification methods Naïve Bayes has given more accuracy.
- Identified the key drivers driving the NPs score for the company
- Recommended the areas of improvement
“Sunrise provided valued analytical support to our team. Recommend Sunrise for cost effectiveness and quality offshore support.”